FAQ

Orders

Can I cancel my order?

You can cancel your order within the first 48 hours after it has been placed, as long as the product has not been shipped yet.

If the order has already been shipped, you can refuse the package and it will be sent back to us, then we'll treat it like a returned order. Please let us know if this is your plan! That way, we’ll be able to handle your return much faster when it comes back to our hands.

What forms of payment do you accept?

We accept payments made by credit card, Chase Pay, G-Pay, and Apple Pay. To purchase from AtomicBlaze.com, you must be 21 years or older.

Please note that we do not accept international credit cards for security and fraud protection purposes.

Do you charge sales tax?

State laws require that sales tax be charged on all orders shipped to addresses within the state of Florida.

My item arrived damaged and I DON'T have route shipping insurance.

Send photos of the unused damaged item to [email protected] Make sure to include the bowl area as well as the damaged area.

My item arrived damaged and I DO have route shipping insurance.

If you have Route Shipping Insurance you can open a claim at : https://claims.route.com/

 

Shipping and Returns

What shipping method do you use?

USPS First Class Mail and USPS Priority Mail depending on order weight.

When will my order be shipped?

Orders received before 4 PM EST from Monday to Friday will ship out on the same day. Orders received after 4 PM EST on Friday will be shipped out the following Monday.

All orders ship from Buena Park, CA, and standard shipping usually takes between 2 to 5 business days for delivery.

  • Expedited shipping service is available upon request. We offer overnight, two-day, and three-day shipping services. These options are presented during the checkout process.
  • Our same-day shipping policy does not apply during national holidays.
  • The three-day shipping service is not available in Alaska and Hawaii.
  • An adult signature may be required upon delivery of the package.

Can I track my shipment?

Once your order has been shipped, you will receive a confirmation email containing all the shipping information you need. This email provides you with a tracking number and a link to the shipping carrier's tracking page.

Do you ship internationally?

Currently, we are only authorized to ship in the United States.

I haven't received my order yet and it is past the expected delivery date.

If your item is taking longer than expected, you can complete an email help request with USPS at: https://usps.force.com/emailus/s/ Once submitted USPS has 3 business days to resolve the request and get back to you.

My item is marked as delivered but I haven't received it.

If your item is marked as delivered by USPS you will need to do the following:

1. Check with friends or family who may have brought the mail in.
2. Check with your neighbors to see if they received it by mistake
3. If you suspect it was stolen, contact USPS to open a case as well as file a police report. Submit the filed USPS claim and police report to [email protected]

What is your policy on returns, refunds, and cancellations?

If for any reason, you’re not satisfied with your order, you may return it within 14 days for a refund of the purchase amount. Items being returned must be unused and resalable with all accessories, components, and promotional items included.

Please note that certain items cannot be returned due to the nature of the product. This includes vaporizers, detox drinks, and salvia extracts.

You can also cancel your monthly subscription at any time. If you are halfway through the billing cycle and we have shipped your Atomic Blaze Smoke Shop box, we cannot stop the shipment.

If you cancel before billing, we will automatically suspend your account, but you can reactivate it at any time.

If you have further questions about our return or refund policy, please reach out to us at [email protected].

Where do I send my return?

DesertDistro 8350 Bee Ridge Rd. Ste 110. Sarasota, FL 34241

 

About Products

Where is your glass made?

We source our glass from artists all over the United States, as well as internationally. Check out our artist or brand page for the product you're looking at. The city, state, or country of origin should be visible.

What sort of glass smoking pipe products can I expect in my Atomic Blaze Smoke Shop box?

You can order an Atomic Blaze Smoke Shop subscription so you can get the best glass pipes, bubblers, and one-hitters delivered to your doorstep every month. Packaging is discreet so you don’t have to worry about nosy neighbors.

The types of glass smoking pipes you will find in an Atomic Blaze Smoke Shop box will vary considerably. Generally, each box can contain at least one heavy glass pipe and a glass one-hitter for that on-the-go smoke. You will also find some RAW rolling papers, a rolling tray, a grinder, a RAW clipper lighter, and other smoking essentials.

The idea is that there are a wide variety of heavy glass pipes that could show up in your smoking subscription box. You can add these and more to your growing collection of smoking glass pipes. It’s a surprise each time your Atomic Blaze Smoke Shop box arrives!

How can I join the free pipe giveaway?

If you are interested in knowing how to get free bongs or other unique glass pipes, please click here. All you need to do is pay for the shipping and handling.

 

Use of Products

What are the temperature settings for Dazz Vape Products?

The UKEY and Fleap batteries come with the same battery, which offers three different temperature settings: red at 350ºF, green at 390ºF, and blue at 430ºF.

Each temperature setting is below combustion temperatures, so you’re guaranteed to have a terpy sesh no matter what. The battery is also very easy to interact with. To switch the pen on or off, push the K button five times in quick succession. To cycle through the temperature settings, push the K button three times. It’s that simple!

How can I tell which size I need for the quartz banger or carb cap?

As long as it’s there, you’re good to go!

When in doubt, don't hesitate to shoot us an e-mail or give us a call. We would be delighted to help you select the correct accessory for your brand-new water pipe.

What should I smoke out of my glass smoking pipes?

Our glass smoking pipes are for tobacco use only and should only be used by adults 21 years or older.

How do I use a glass smoking pipe?

There are several ways you can use your glass smoking pipes depending on their type and design. For instance, knowing how to use a bong can be similar to how to use a bubbler since their parts are alike. Generally, you can use your glass smoking pipe dry for a stronger hit, or with a little water for a smoother one. If you want to experiment with how to use a glass bubbler or how to hit a bubbler effectively, vary the amount of water you add until you achieve the strength or smoothness you want. Filling the glass pipe bowl with tobacco and gently applying a flame will also work just as well.

How to use a chillum and how to use a one-hitter also have little variation between them since a chillum is often considered a type of one-hitter. The difference is that a chillum delivers a stronger hit than other one-hitters.

Can I travel with my Atomic Blaze box?

If you’re using tobacco for our glass smoking pipes and you’re 21 years or older, traveling across state lines with your Atomic Blaze box should be fine. Otherwise, your glass smoking pipe piece should stay within your state.

When traveling with your glass smoking pipes, it’s best to know how to clean or unclog them. For instance, knowing how to clean out a one-hitter, how to clean an OG chillum, or how to unclog a one-hitter not only makes your experience better but also ensures that your other belongings remain clean while traveling. How do you clean a one-hitter while traveling? You can get a ziplock bag and submerge the one-hitter in alcohol, hot water, and coarse salt. Shake it, let it soak for one to three hours, then flush it 10 to 15 times to make sure the alcohol is gone since it’s flammable. Once done, let it air dry.

If you’re looking for another buddy on the go, consider exploring how to make a mini bong work for your journey. They’re more compact than regular bongs or bubblers, which makes them easier to pack.

Can I still smoke out of a cracked glass pipe?

Smoking out of a cracked glass pipe or a clogged pipe is a bad idea. If your glass pipe arrives broken, just take a picture of the unused product and email it to [email protected] Include your order ID number and we will get another great heavy glass piece sent to you right away.

Otherwise, it’s best to keep your glass pipes clean and well-maintained. You can use commercially available glass smoking pipe cleaners, or clean a glass pipe by boiling it or submerging it in some rubbing alcohol. A toothpick or a bobby pin can also be used as a substitute for a pipe cleaner when unclogging a glass pipe.

Keep in mind that there may be some slight differences in cleaning or unclogging your pipe depending on the product. For example, how to clean a glass bubbler can differ slightly from the steps on how to clean a chillum. For one thing, glass bubblers have fixed downstems, which can make cleaning more of a challenge.

Cleaning accessories and paraphernalia is also part of keeping your glass pipes clean and working perfectly. For instance, you also need to know how to clean a grinder, which is used to grind flowers into finer bits. Cleaning accessories or paraphernalia can be easier than learning how to clean a clogged one-hitter.

Similarly, knowing how to unclog a one-hitter can depend on the material it’s made of. How to clean a glass one-hitter may require extra care compared to how to clean a metal one-hitter.

If it’s your first time, check out this step-by-step guide we prepared on how to clean a glass pipe.

Is smoking tobacco in a glass pipe better than rolling one up?

Choosing between smoking through a glass pipe or rolling up a joint yourself is mostly a matter of preference. Learning how to smoke CBD or how to smoke hemp typically starts with exploring how to roll a joint or how to smoke without a pipe. However, when you’ve transitioned from knowing how to roll a joint to knowing how to use a bubbler pipe, you might find the latter option more enjoyable.

Initially, smoking from a glass pipe can be a little confusing since they come in different varieties. You might start asking yourself questions like how to clean my one-hitter, how much are bubblers at smoke shops, how to fill a bubbler, etc. But when you finally know how to make a one-hitter work for you or how to make a bubbler produce a smoother hit, you’ll be able to appreciate how to smoke a bubbler or any kind of glass smoking pipe.

The good news is that Atomic Blaze allows you to experience using both glass hand pipes or rolling papers, whichever you fancy at the moment. Instead of paying more for glass smoke pipes, try out our Atomic Blaze Smoke Shop Subscription box so you can enjoy the best of both worlds.

 

Website

What is your privacy policy?

Our privacy policy can be found here.

How long does it take to get an email response once I submit the request form?

We will get back to you within 24 hours of receiving the request form.

Do you sell smoke shop products wholesale?

We do! Check out our wholesale selection at https://atomicblaze.com/pages/wholesale.html.

We require all potential wholesale customers to complete an application form and attach their latest valid business license to be approved for a wholesale account.

Are you hiring?

We’re always looking for talented and driven folks to join our growing team. If you feel that you might be a good addition, shoot us your resume and include a summary of why you would be a great fit for Atomic Blaze.

 

Additional questions?

If you didn't find what you were looking for, feel free to reach out to us and we'll answer your questions as soon as we can.